RETURNS – AOI Watch Co.

Easy Returns | Free Shipping Worldwide | 12 Month Warranty

RETURNS

IF FOR ANY REASON, YOU WISH TO RETURN YOUR PURCHASE, WE WILL HAPPILY ACCEPT RETURNS FOR FULL PRICED ITEMS WITHIN 20 DAYS OF RECEIVING THE ORDER FOR EITHER AND EXCHANGE OR GIVE STORE CREDIT TO THE VALUE OF THE ITEM PURCHASED, PROVIDING THAT THE PRODUCT IS:

-UNWORN AND RETURNED IN THE ORIGINAL CONDITION.

-HAS ALL TAGS AND PLASTIC STICKERS ATTACHED.

-INCLUDES THE ORIGINAL PACKAGING, WITHOUT POSTAL LABELS.

PLEASE NOTE THAT IT IS THE CUSTOMER’S RESPONSIBILITY TO PAY ALL FREIGHT CHARGES TO RETURN THE ITEM/S AND RETURNS MAY ONLY BE MADE ON FULL PRICE PRODUCTS. PLEASE EMAIL US AT support@aoiwatchco.com TO DISCUSS THE DETAILS OF ANY RETURNS.


SALE RETURNS

ALL ITEMS PURCHASED ON SALE ARE FINAL UNLESS THE PRODUCT IS DEEMED FAULTY.


WARRANTY

IF YOU CONSIDER YOUR ITEM TO BE FAULTY, PLEASE COMPLETE THE FORM BELOW AND OUR CUSTOMER SERVICES TEAM WILL THEN BE IN CONTACT WITH YOU TO DISCUSS YOUR WARRANTY CLAIM.

WHEN RETURNING FAULTY ITEMS, WE RECOMMEND USING A REPUTABLE POSTAGE SERVICE WITH TRACKING, AS AOI IS NOT LIABLE FOR ANY LOST RETURNED ITEMS. AOI WILL REIMBURSE THE STANDARD SHIPPING COSTS TO YOUR ORIGINAL FORM OF PAYMENT OR PAYPAL ACCOUNT IF WE DEEM THE PRODUCT TO BE FAULTY AND IN WARRANTY.

ONCE YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, YOU WILL RECEIVE AN EMAIL FROM A MEMBER OF THE AOI TEAM WITH EITHER AN INVOICE FOR A NEW ITEM OR A GIFT CARD CODE FOR STORE CREDIT.

AOI WATCHES ARE COVERED BY A WARRANTY FOR 12 MONTHS.

IF YOU HAVE ANY FURTHER ENQUIRIES REGARDING OUR RETURNS POLICY, PLEASE EMAIL support@aoiwatchco.com

If your shipping address has changed, please update it so we can send your return to the correct address.